The world IT outsourcing services market includes a number of countries and regions which due to their specific conditions are attractive for starting such a business.

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Nobody can tell more about the market than the representatives of a given industry. Below we provide the summary on the trends in software outsourcing customers’ behavior that we find important to share with you

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According to the Gartner’s 2010 European Outsourcing and IT Services Priorities Survey, the end of 2010 could signal the end of slow growth and a return to real economic growth — or the onset of the next financial crisis.

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Outsourcing services are increasingly penetrating the business practices of a wide-range of companies. Transfer of non-core and IT activities on a long-term basis to independent contractors allows the business to focus on its core business activities.

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Baltic Outsourcing Association (BOA), Lithuania

Baltic Outsourcing Association (BOA), Lithuania

Baltic Outsourcing Association (www.balticoutsourcing.com) is the only specialised ITO and BPO trade association in the Baltics. BOA operates as an independent non-for-profit professional advisory body with several mission statements - to increase regional and international competitive abilities through strengthening knowledge value and management competencies in corporate Business Processes; to promote and share best practices, benefits and innovative solutions in outsourcing industry; to promote regional and international networking; to promote outsourcing service delivery capabilities of Baltic enterprises from various industries.

VISION
- Association pursues to become leading resource of opportunities for professional leadership, networking and international cooperation for Baltic enterprises, striving for unexceptionable management of successful outsourcing enterprise
- Association pursues every it’s member best avail both globalization opportunities and own business management advantages in order to secure enterprise competitiveness and growth
- Association pursues to be recognized by business society and Governmental structures as effective, sound and dynamic tool for lifting up competitiveness of Baltic economy

BOA strategic OBJECTIVES:

  • market education and members training activities
  • promotion and sharing of best practices, benefits and innovative solutions in outsourcing industry
  • development and communication of BOA vision and the main value propositions to both potential Buyers and Providers of ITO and BPO
  • representation the interests of the BOA members’ organizations at the regional and international target markets and target groups
  • promotion of outsourcing service management capabilities of Baltic SME of various industries
  • promotion of regional and international networking
  • increase BOA brand and service value awareness at regional and international scene


BOA operational OBJECTIVES:

  • provision a match between what Western customers want and need, and what Baltic organizations are able to supply
  • business opportunities development
  • provision of integrated assistance through each business establishment process (value creation chain) to both local and international Customers
  • partnering with Baltic SME of various industries


BOA Products:

  • Matchmaking
  • Regional and International Nteworking Activities
  • Training
  • Corporate Hospitality
  • Business information


BOA Business development portfolio:

  • Analysis and Research
  • Strategic and Operational Business Development Solutions
  • Integrated Brand Communication Strategies
  • Legal Services
  • IT Solutions
  • Accounting, Audit & Tax Services
  • Property Valuation & Real Estate Advice
  • Human Resource Support