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Central and Eastern Europe IT Outsourcing Review 2010

‘Central and Eastern Europe IT Outsourcing Review’ is a research project undertaken annually by the Central and Eastern European Outsourcing Association (CEEOA, since 2007.

The main objectives of the research are to provide impartial and varied perspectives on the state of the market for IT outsourcing services in the CEE region; to provide potential clients with all the information needed to make decisions about outsourcing activities to the region; and to lower the barriers for entry into the CEE outsourcing services market.  This year’s ‘CEE IT Outsourcing Review 2010’ was managed by the Ukrainian Hi-Tech Initiative ( with the support of other national outsourcing and software development associations from the Central and Eastern European (CEE) region, as well as CEEOA members.

Research for ‘Central and Eastern Europe IT Outsourcing Review 2010’ was conducted from February to July 2010.  During this timeframe, interviews were held with representatives from large companies operating in the outsourcing services market, outsourcing associations and software development associations in the 16 countries that comprise the CEE region, as well as members of the CEEOA. Executives interviewed were from the following organizations:

  • Association of IT & Business Process Services Companies (ASPIRE), Poland
  • Baltic Outsourcing Association (BOA), Lithuania
  • Belarus Hi-Tech Park, Belarus
  • Bulgarian Web Association (BWA), Bulgaria
  • Czech ICT Alliance, Czech Republic
  • Employer's Association of the Software and Services Industry (ANIS), Romania
  • Hungarian Service and Outsourcing Association (HOA), Hungary
  • Ukrainian Hi-Tech Initiative, Ukraine

To improve the accuracy of the findings in the research, and to extend the base of respondents, the online survey platform ( was launched, and the survey form extended.

The report is distributed for free and includes the information on the main indicators of the market state: market volume, number of companies operating on IT outsourcing services provision market, number of specialists employed in IT outsourcing companies, and service rates. According to the research findings the volume of IT outsourcing services market in Central and Eastern Europe reached USD 4 billion in 2009. The experts and respondents expect the further growth in volume of IT outsourcing and custom software development services exported from the CEE region and forecast that the market volume will reach USD 5 billion in 2010.

The report also includes the brief profiles of IT outsourcing companies from the CEE region that participated in the research, and opinions of market experts on the main development trends observed in the market of IT outsourcing service providers.

The report is available for download below.