Baltic Outsourcing Association (www.balticoutsourcing.com) is the only specialised ITO and BPO trade association in the Baltics. BOA operates as an independent non-for-profit professional advisory body with several mission statements - to increase regional and international competitive abilities through strengthening knowledge value and management competencies in corporate Business Processes; to promote and share best practices, benefits and innovative solutions in outsourcing industry; to promote regional and international networking; to promote outsourcing service delivery capabilities of Baltic enterprises from various industries.

VISION
- Association pursues to become leading resource of opportunities for professional leadership, networking and international cooperation for Baltic enterprises, striving for unexceptionable management of successful outsourcing enterprise
- Association pursues every it’s member best avail both globalization opportunities and own business management advantages in order to secure enterprise competitiveness and growth
- Association pursues to be recognized by business society and Governmental structures as effective, sound and dynamic tool for lifting up competitiveness of Baltic economy

• market education and members training activities
• promotion and sharing of best practices, benefits and innovative solutions in outsourcing industry
• development and communication of BOA vision and the main value propositions to both potential Buyers and Providers of ITO and BPO
• representation the interests of the BOA members’ organizations at the regional and international target markets and target groups
• promotion of outsourcing service management capabilities of Baltic SME of various industries
• promotion of regional and international networking
• increase BOA brand and service value awareness at regional and international scene

• provision a match between what Western customers want and need, and what Baltic organizations are able to supply
• business opportunities development
• provision of integrated assistance through each business establishment process (value creation chain) to both local and international Customers
• partnering with Baltic SME of various industries

• Matchmaking
• Regional and International Nteworking Activities
• Training
• Corporate Hospitality
• Business information

• Analysis and Research
• Strategic and Operational Business Development Solutions
• Integrated Brand Communication Strategies
• Legal Services
• IT Solutions
• Accounting, Audit & Tax Services
• Property Valuation & Real Estate Advice
• Human Resource Support